Amalfi Hair truly understands that our customers may have differentiating questions pertaining to our business and the products we sell. Therefore, we have compiled a list of questions and answers (Q&A’s) to better address the inquiries and concerns that anyone may have. The biggest extension of our gratitude is the investment we will make in ensuring each client including hair care professionals are thoroughly educated, prior to and post purchasing our products.
What is your return policy??
Due to the nature of our products, all sales are final and no refunds will be issues. Exchanges are available on a case by case basis. If you feel you have received a product that is defective, please contact us within 10 calendar days from the date of purchase. Any exchange request after 10 calendar days will not be honored. We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, removed from the weft or processed) in any way. According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring, lifting, rinsing, removing the hair from the weft or otherwise processing the hair voids ALL EXCHANGE AND REPLACEMENT guarantees.
What is your shipping policy??
Our business hours are Sunday through Saturday from 8:00 am to 8:00 pm CST. All orders received before 3:00 pm are expected to be processed and shipped the same day, any orders placed after 3:00 pm will be processed the next day. Any orders placed on United States federal holidays will be processed the next day. Please Click Here to View United States Federal Holidays. Once shipped, orders arrive within the time frame selected on the order form. Standard delivered (approx. 2-3 days).
How long do you take to dispatch an order??
Our typical dispatch time is 12 hours to 1 day.
Do you guarantee a delivery time??
We estimate that your order will be delivered in 2-3 days from the time of purchase. We will provide tracking information for all orders.
How Do I Pay For My Order??
We accept payment online. We accept Visa, Master Card, American Express, and Discover through PayPal.
How long does Amalfi Hair last??
The hair can last a very long time depending on how you maintain it.
Why are my hair extensions getting tangled??
Your Hair Extensions can tangle due to dryness, oil & dirt build-up, salt water, chlorine and not combing (wide tooth comb) out your hair daily.
Make sure to wash & condition your hair at least once a week, twice a week is better. Please consult with a professional licensed stylist for further consultation.
Do we sell human hair/real/authentic/non-synthetic only??
Yes, we only provide 100% human hair with all of our products.
How many pieces of hair do I need??
Normally 3packs are enough for a full head, at most 5packs. You can always use the leftover hair later.
Can I straighten or curl the hair??
Please treat the hair as if it is your own. You can use a flat iron/straighter or curling tools as you would your own hair. Never use hot tools too often as you could dry the hair and it could effect the longevity of the hair.
Can I dye the hair??
Yes, the hair can be colored. As a general rule it is easier to darken the hair than to lighter the hair. We highly recommend having a licensed professional stylist dye the extensions, as coloring them yourself always poses a high risk of not coming out the shade you want. If you can not get to a salon, always use a good quality hair dye and test a small sample first.
Can I wash and blow dry the hair??
Yes. You can wash with your normal shampoo and conditioner, as well you can blow dry the hair on a low setting. Please note that using certain products, primarily those which are chemically induced may result in certain effects, such as dryness or more susceptibility to tangling. We also recommend using a hair treatment on them every few weeks, because the hair is not attached to your scalp, and is not getting the oils it should be. It is best to let your hair extensions dry naturally after washing them.
What type of hair products should I use??
Treat this hair just as if it was your own hair. Use good quality shampoo and conditioning products. Conditioning your hair is very important to keep it soft and manageable. Leave in conditioners are always highly recommended. You can use products like gel and hair spray to keep curls in place, but make sure to wash your hair and not leave in these products in for a long time.